Southern Paver
& Hardscapes
Terms & Conditions
Hardscape Warranty
Southern Paver & Hardscapes would like to thank you for choosing us as your preferred hardscape installer. Your hardscape is accompanied by a 1 year limited warranty on all labor and a limited lifetime warranty on the blocks and pavers themselves.
Products:
Southern Paver & Hardscapes primarily works with the following manufacturers of precast concrete material: Belgard, Oaks, Unilock, and Techo Bloc. These manufacturers of hardscape products (ie. concrete pavers and wall block) carry their own lifetime warranties which may vary from one to another. These lifetime warranties apply to the precast block or paver specifically. The specifics of the product warranty can be confirmed with the selected block product manufacturer.
Installation/ Workmanship:
This warranty is strictly limited to contract work performed by Southern Paver & Hardscapes LLC.
From the date of installation, Southern Paver & Hardscapes guarantees your hardscape installation from settlement of pavers and walls, and from separation of wall units for a 1 year period under normal wear for which the installation was designed. For example if vehicles or equipment are driven over a walkway causing settling of pavers, and the walkway was designed and installed for pedestrian use only, Southern Paver & Hardscapes will not be held accountable for damage from these actions.
Extreme circumstances (including but not limited to fire, vehicular accidents, excessive flooding, excessive freezing) causing damage to work installed by Southern Paver & Hardscapes are not covered under this or any other Southern Paver & Hardscapes warranty.
This warranty does not apply to efflorescence. Efflorescence is a naturally occurring process in all concrete products that sometimes appears in the form of a white powdery film on the pavement surface. It does not, in any way, compromise the functionality or the structural integrity of the product. Although efflorescence cannot be prevented, it will wash off over time or can be cleaned with an efflorescence cleaner. Southern Paver & Hardscapes accepts no responsibility or liability for this condition.
In order to enforce the rights under this warranty, the owner should promptly notify Southern Paver & Hardscapes of the specific item or items of concern. Southern Paver & Hardscapes shall respond to such warranty request within a reasonable amount of time. Any emergency requests will be given immediate attention. If Southern Paver & Hardscapes finds in its reasonable judgment that the item or items requiring attention are covered by this warranty, it will promptly proceed to repair and/or replace the defective materials or workmanship, at its sole cost and expense, except to the extent it finds that such repairs have been made necessary by the negligence or intentional misconduct of the owner, or any party or parties associated with owner.
This warranty shall be void and will not apply to any materials which were originally installed by Southern Paver & Hardscapes, then subsequently repaired, adjusted, or modified by an individual or entity other than Southern Paver & Hardscapes or its authorized representative.
Replacements and/or repairs furnished under this warranty shall not carry a new warranty, but shall carry only the unexpired portion of the original warranty provided.
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No person is authorized to make any warranties other than those described above or to extend the duration of any warranties beyond the time period described above.
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Refunds & Cancellations
All cancellations and refunds of any projects must be done within 15 days of deposit for a full refund. After 15 days your deposit will be retained but adjustments can be made to project installation services. After 15 days, no refunds of deposits will be made.
Please keep into consideration that projects are given estimated time frames for completion based on numerous factors such as availability of material, weather conditions, number of projects pre-scheduled, etc. and sometimes may be delayed due to these factors but your deposit guarantees your place in line.
